Dhakafix Privacy Policy — How We Keep Your Data Safe

As Bangladesh's trusted Sports Betting platform, Dhakafix treats the security of your personal information as its highest priority. We believe your data belongs to you alone — it is a trust we take seriously.

This privacy policy clearly sets out: what data is collected, why it is collected, how long it is kept, and under what circumstances it may be shared with third parties. We do not engage in hidden data collection or retain data beyond what is necessary.

Dhakafix's privacy policy is built to international data protection standards. Our servers and databases are secured with the latest encryption technology, ensuring every transaction and piece of personal information you share remains fully protected.

Dhakafix only collects the data necessary to provide its services. No unnecessary or excessive information is ever requested.

Information you voluntarily provide at registration is stored. In addition, certain technical data is collected automatically while you use the platform, primarily for security and technical improvement purposes.

Dhakafix uses your data only for specific, legitimate purposes. We never use your information for anything unrelated to your service.

• Account Management: For registration, login verification, and profile updates.
• Identity Verification (KYC): To verify age and identity in compliance with legal obligations.
• Transaction Processing: For deposits, withdrawals, and bonus distribution.
• Customer Support: To resolve your questions or complaints as quickly as possible.
• Security: To detect fraud and prevent unauthorized access.
• Service Improvement: To enhance user experience and improve platform quality.
• Legal Compliance: To meet regulatory requirements.
• Promotions: To send you relevant offers, only with your consent.

Dhakafix only retains your data for as long as necessary. All information is kept while your account is active. After account closure, certain data may be retained for a specified period for particular reasons:

• Transaction Records: Up to 5 years, in accordance with financial regulations.
• KYC Documents: 3 years after account closure, as required by law.
• Communication Logs: Customer service records are retained for up to 2 years.
• Device & Login Data: 1 year for security purposes.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you.

Dhakafix never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment Processors: Bkash, Nagad, Rocket — used solely to process transactions.
• Identity Verification Service: Licensed service providers for the KYC process.
• Technical Infrastructure: Hosting and cloud service providers.
• Law Enforcement Agencies: When required by a court order or legal obligation.

Dhakafix uses cookies and similar technologies that are stored as small files in your browser. These help enhance your overall experience on our platform.

• Essential Cookies: To maintain your login session and keep your account secure — these cannot be disabled.
• Performance Cookies: To analyze site speed and performance.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand usage patterns (anonymized data).

You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.

Dhakafix guarantees the following rights regarding your personal data:

Dhakafix is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware or are informed that an underage user has created an account:

• The account will be closed immediately.
• All relevant data will be deleted as soon as possible.
• A parent or guardian will be notified where possible.

Dhakafix uses state-of-the-art technology to protect your data. Our security measures are fully aligned with industry standards.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Data Backup: Regular encrypted backups are stored on secure servers.
• Penetration Testing: Regular security audits are conducted.
• Access Controls: Only authorized personnel can access the data they need to perform their duties.

Please note, however, that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

If you have any questions, concerns, or complaints about our privacy policy, reach out to us directly. We're always here to help.

We take every complaint seriously and work to resolve it as quickly as possible. Please reach out to us first — we'd like to address your concern directly.